FAQs
CURRENT PROCESSING TIMES CAN BE FOUND HERE.
GENERAL
HOW CAN I CONTACT YOU WITH QUESTIONS BEFORE ORDERING?
PLEASE CONTACT US AT ANY TIME VIA OUR CONTACT PAGE OR BY E-MAILING US AT INFO@PAPERSUITEINVITATIONS.COM. WE ARE ALSO AVAILABLE BY CHAT AT THE BOTTOM RIGHT OF YOUR WINDOW. WE ARE ALWAYS HERE AND HAPPY TO HELP!
PRICING
WHEN WILL I BE CHARGED FOR MY ORDER?
YOUR CREDIT CARD WILL BE CHARGED WHEN YOUR ORDER IS PLACED. HOWEVER, IF YOU ARE NOT COMPLETELY SATISFIED WITH YOUR DESIGN AFTER THREE ROUNDS OF REVISIONS WITH YOUR DESIGNER, YOU CAN REQUEST A FULL REFUND SO LONG AS WE ARE NOTIFIED BEFORE YOUR ORDER IS APPROVED FOR PRINT. ANY FEES CHARGED FOR ADDITIONAL ROUNDS OF REVISIONS WILL NOT BE REFUNDED.
IS THERE AN OPTION FOR A PAYMENT PLAN?
PLEASE REACH OUT TO US AT INFO@PAPERSUITEINVITATIONS.COM IF YOU WISH TO WORK WITH A PAYMENT PLAN. WE CAN WORK TOGETHER IN ESTABLISHING A PAYMENT PLAN THAT WORKS FOR US BOTH! WE KNOW THINGS CAN ADD UP QUICKLY AND WISH TO HELP YOU IN ANY WAY WE CAN.
DO YOU OFFER DISCOUNTS FOR LARGER ORDERS?
YES! OUR SUITE PACKAGES ARE PRICED BASED ON QUANTITY TIERS. DISCOUNTS IN PRICE PER SET CAN BE SEEN IN THE QUANTITY DROP DOWN MENU. À LA CARTE ITEMS ARE SET PRICES REGARDLESS OF QUANTITY.
WHAT IS INCLUDED IN THE SUITE PACKAGES?
VISIT OUR SUITE PACKAGES PAGE FOR A LIST OF EVERYTHING INCLUDED IN EACH PACKAGE.
CAN I ADD ADDITIONAL ITEMS TO THE SUITE PACKAGES?
ABSOLUTELY! À LA CARTE ITEMS ARE AVAILABLE IN THE À LA CARTE MENU PAGE. IF YOU WANT TO ADD SOMETHING THAT IS NOT LISTED, PLEASE CONTACT US!
BEFORE ORDERING
CAN I ORDER A SAMPLE?
ABSOLUTELY! BROWSE OUR MANY DESIGNS AND ORDER A SAMPLE TO SEE OUR PAPER QUALITY AND PRINT IN PERSON BEFORE YOU ORDER.
CAN I CUSTOMIZE MY SAMPLE?
GENERIC CUSTOMIZATIONS SUCH AS NAMES, VENUE, DATE AND TIME CAN BE CUSTOMIZED WHEN ORDERING SAMPLES. HOWEVER, FINAL WORDING AND SPECIFIC DETAILS WILL BE FINALIZED AFTER A FULL ORDER IS PLACED. ALL BACKINGS, POCKET FOLDERS, ENVELOPES, BELLY BANDS, AND TAG BACKINGS CAN BE CUSTOMIZED WITH YOUR SPECIFIC WEDDING COLORS!
HOW LONG WILL IT TAKE TO GET MY SAMPLE?
SAMPLES WILL BE SHIPPED OUT WITHIN 3 BUSINESS DAYS OF ORDERS BEING PLACED. ALL SAMPLES ARE SHIPPED VIA USPS FIRST CLASS MAIL AND ESTIMATE BUT NOT GUARANTEED 1-3 DAYS FOR SHIPPING. IF YOU DO NOT RECEIVE YOUR SAMPLE WITHIN 14 DAYS OF PLACING YOUR ORDER PLEASE LET US KNOW AND WE WILL SEND OUT ANOTHER SAMPLE ASAP!
PROCESS
HOW DO I CUSTOMIZE MY INVITATION?
ONCE YOUR ORDER IS PLACED, ONE OF OUR DESIGNERS WILL CONTACT YOU WITHIN 24 HOURS. YOU WILL BE WORKING WITH YOUR PERSONAL DESIGNER TO ENSURE YOUR INVITATION SUITE IS WORDED AND DESIGNED EXACTLY AS YOU'D LIKE IT.
CAN I CUSTOMIZE THE WORDING TO INCLUDE SPECIAL DETAILS LIKE MEAL SELECTIONS ON THE RESPONSE CARD?
ABSOLUTELY! YOU WILL WORK WITH YOUR PERSONAL DESIGNER TO FINALIZE ALL WORDING AND DETAILS TO YOUR LIKING. OUR DESIGNERS ARE HERE TO MAKE YOUR INVITATION CUSTOM TO YOUR EVENT.
HOW MANY REVISIONS CAN I MAKE?
THREE ROUNDS OF REVISIONS ARE INCLUDED IN YOUR INVITATION PRICING. ANY ADDITIONAL ROUNDS MAY BE SUBJECT TO A $25 FEE PER ROUND.
HOW LONG WILL IT TAKE TO GET MY INVITATIONS?
PLEASE SEE OUR CURRENT PROCESSING TIMES HERE.
CAN I REQUEST A RUSH?
CONTACT US! WE CAN SEE IF YOUR RUSH ORDER CAN BE ACCOMMODATED AND WE WILL LET YOU KNOW IF/WHAT THE RUSH FEE WILL BE DEPENDING ON YOUR NEEDED TIMELINE. PLEASE CONTACT US BEFORE PLACING YOUR ORDER.
ASSEMBLY
WILL MY INVITATIONS COME ASSEMBLED?
ALL OF OUR SUITE PACKAGES WILL COME FULLY ASSEMBLED EXCEPT FOR THE SEALING OF THE INVITATION ENVELOPE. À LA CARTE OPTIONS WILL BE ASSEMBLED PER ITEM. (I.E. AN INVITATION WITH 2 BACKINGS WILL COME ASSEMBLED WITH THE TWO BACKINGS ALREADY ADHERED TO THE INVITATION)
CAN I REQUEST MY INVITATIONS TO COME UNASSEMBLED?
IF YOU WISH FOR YOUR INVITATIONS TO COME UNASSEMBLED, PLEASE LET YOUR DESIGNER KNOW BEFORE GIVING FINAL APPROVAL OF PROOFS.
CAN ADDRESSING BE ADDED?
YES! ADDRESSING OF BOTH INVITATION AND RSVP ENVELOPES ARE AVAILABLE AS AN ADD ON TO SUITE PACKAGES AND IN THE À LA CARTE MENU.
CAN POSTAGE STAMPS BE ADDED?
WE OFFER POSTAGE STAMPING OF RSVP ENVELOPES AS AN ADD ON TO SUITE PACKAGES AND IS AVAILABLE IN THE À LA CARTE MENU UNDER "RSVP ENVELOPE WITH ADDRESSING". THE CURRENT USPS LOVE/WEDDING FOREVER STAMP WILL BE USED. YOU CAN CONTACT YOUR DESIGNER FOR AN IMAGE OF THE CURRENT STAMP.
STAMPING OF INVITATION ENVELOPES HOWEVER, IS NOT AVAILABLE. WE STRONGLY ADVISE YOU TAKE ONE FULLY ASSEMBLED INVITATION TO YOUR LOCAL POST OFFICE FOR ACCURATE POSTAGE RATES.